Fennes Home is a company that works on projects and makes special design products. In addition, we work in boutique products, design personalized furniture and objects and make on-site applications. We can produce different modern designs by adding our own experience in line with the wishes of our valued customers.

Yes, with our R&D team working within our company, we listen to customer demands and prepare 3D modeling and technical drawing in computer environment and offer you free service.

Fennes Home is a project and boutique company that makes unique and timeless designs. We produce special projects and furniture for architectural firms.

Fennes Design Office, which was founded by interior architect Ferhat Yaşar and has designed and implemented many turnkey residential projects and many commercial spaces, serves you with its expert staff in the disciplines of design, interior architecture and landscaping so that you can experience the perfection created by small details. As Fennes Design team, we set out in 2009 to establish the right relationship between space and people and to reveal the story within the spaces. We continue to follow the traces of special feelings and new meanings for specially designed spaces that reflect your dreams and identity, by saying, “The tool of perfection is the details in the whole”.

As Fennes Home brand, dealership, franchise etc. We have collaborations. You can contact us by filling out the Dealership Wholesale application form. If you wish, you can contact us at our call center on 0850 308 50 14.

Our wholesale policies are applied for your orders of 100,000 Turkish Lira or more. In order to get detailed information about your wholesale purchases, you can contact us by filling out the Dealership Wholesale application form. You can also contact us at our call center on 0850 308 50 14.

fenneshome.com has more than 1000 options. Unfortunately, we cannot fit all of the products you see here in our physical stores. You can contact us via 0850 308 50 14 phone number to learn about the stock status of the products you like in our stores.

As Fennes Home, we also attach importance to high quality and a sustainable production policy. For this reason, all of our products are manufactured in our own production facilities in Istanbul and Afyon, and none of them are outsourced.

The credit card information you use while shopping at fenneshome.com is safe and protected with an SSL Certificate. All your orders from fenneshome.com are encrypted. Your credit card information is never shared with us during the payments you will make. We do not offer services such as card storage or card saving. However, the payment institution iyzico has a card saving feature, you can see this feature on the iyzico payment page. If you tick this box, your card information is encrypted and stored under iyzico security so that you can easily process your next payments.

We ship to more than 50 countries. We have listed some of the countries we frequently ship to below. If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected].

Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Croatia, Netherlands, England, Republic of Ireland, Scotland, Spain, Israel, Italy, Iceland, Montenegro, Cyprus, Kosovo, North Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Greece

Africa & Middle East

Bahrain, United Arab Emirates, Algeria, Morocco, Palestine, South Africa, Iraq, Iran, Qatar, Kuwait, Libya, Lebanon, Egypt, Syria, Saudi Arabia Jordan

America

USA, Argentina, Brazil, Canada, Mexico

Asia & Pacific

Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan, New Zealand

Yes, we can supply the desired marble and work on the product in line with the customer's request.

Travertine is a natural rock type formed by the precipitation of calcium carbonate in groundwater. It is usually found in shades of white, cream, beige and brown.

Travertine can be used in many areas such as flooring, wall covering, countertop, decoration and furniture indoors and outdoors.

Travertine is a durable, natural and aesthetic material. In addition, each piece is unique and offers a rich selection of colors.

Travertine stone is generally in cream and beige tones. However, this is relative and varies, since it is an organic form, lightness and darkness can be seen in its color tones. Each stone is different from the other stone.

Although travertine and marble are both natural stones, their forms and structures are different. While travertine is formed by the precipitation of calcium carbonate in groundwater, marble is formed by metamorphism of limestone under high temperature and pressure.

Travertine surfaces can be cleaned using a soft sponge or cloth and a mild detergent. It is also recommended to regularly seal the surface (every 1-2 years).

Travertine is susceptible to stains due to its porous structure. However, regular sealing of the surface and quick cleaning of stains can reduce this risk.

Regular sanding, rapid removal of stains and the use of non-abrasive cleaners are recommended to protect travertine surfaces.

Travertine is highly resistant to cracks and breaks with proper placement and support. However, it can be sensitive to overloads and shocks.

The weight of travertine varies depending on its density and thickness. Generally, a 1 square meter 2 cm thick travertine slab can weigh approximately 50 kg.

Travertine is naturally found in shades of white, cream, beige, brown and even reddish. Color options vary depending on the region where the mine is located and the formation process.

The price of travertine depends on its quality, color and texture variations, labor costs and demand. In general, the price of travertine is considered moderate compared to other natural stones.

Travertine, when used with the right care and protection practices, offers a beautiful and robust performance that lasts for years. Travertine samples used in historical buildings and monuments prove the durability and longevity of this material.

Unfortunately, we do not have a cash on delivery option.

There are 3 installments to your credit card for the products you buy. You can shop with all major credit cards. Credit card installment campaigns and plus installment advantages vary according to periodic bank campaigns.

Your credit card information is never shared with us during the payments you will make. We do not offer services such as card storage or card saving. However, the payment institution Paytr has a card saving feature, you can see this feature on the Paytr payment page. If you tick this box, your card information is encrypted and stored under Paytr security so that you can easily process your next payments.

Yes, you are completely safe. Your card information cannot be seen by third parties during the Payment at Fennes Home step. In addition, you provide your payment transactions with the assurance of Paytr. 3D Secure system is used in all transactions. 3D Secure is an identity verification system developed by card companies to ensure the security of online shopping.

You can pay by money order/Eft. When choosing the payment type of your order, you can create an order by choosing our money order payment option instead of a credit card. There is an 8% to 18% discount opportunity in the basket for all products in payments by wire transfer. You should contact our call center on 0850 308 50 14 and inform our customer representative.)

Paytr Virtual POS and payment solutions are not just a payment/collection tool. At the same time, with its advanced PCI DSS compliant technical infrastructure and experienced personnel, Paytr provides both the payment security of the stores and the card security of the store customers. Fraud in online payments is an issue that needs to be handled professionally. As the most established organization in the sector, we keep the right holders safe with our special practices far above the standards in the field of counterfeiting. The iyzico infrastructure has been developed with a large number of filters against counterfeiting on a sectoral basis. In addition, the payments made by the fraud monitoring personnel are checked and the transaction is not approved in suspicious cases.

Campaigns and offers offered to customers by giving a promotional code to be used on fenneshome.com can only be used for online shopping. Although the terms of use and validity date of the campaign shared in the promotional code message are essential, it cannot be combined with other campaigns unless otherwise stated. The promo code must be registered/stored by the buyer. Otherwise, fenneshome.com is not responsible for the failure to use the promotional code. Each promotional code can be used only 1 (one) time for one-time purchases. The promotional code is deemed to have been used in the cancellation or return of orders created using the promotional code, the same code cannot be reused / redefined. The promo code is non-cashable and non-refundable.

Campaigns, promotions, rewards, points, gift certificates, discount codes, etc. cannot be combined.

After you enter your code on the relevant screen before completing your shopping, a promotion change will be applied to your total basket amount and will appear on your screen.

Once you use your promo code, be aware that it cannot be used again and please do not redeem it until you are sure you are ready to use it and pay. The most common reasons for promotional codes not working are: expired, another promotional product in the basket, not reaching the specified order limit, or incomplete/incorrect entry of the code (Make sure to enter the promotional code by paying attention to the capital and lowercase letters)

 

You can contact 0 850 308 50 14 Customer Services regarding the issue or you can send your request via e-mail to [email protected].

Shipping companies we work with;

-Delivery within our company

-MNG cargo

Delivery options vary according to the products.

You can see the delivery cities made within our company on the map.

We indicate our products with campaign and free shipping on fenneshome.com. In addition, free delivery and installation opportunities are provided to Istanbul within our company. Click to view the map.

Shipping companies will inform you via sms on the day of delivery. In the delivery made within our company, our shipping team will definitely reach you and inform you about the delivery. You can also check the status of your order from the My Orders tab by logging in.

If you see or think that the package is damaged, you should take the pictures during delivery without opening the package, and send them to your sales representative. Request the logistics service company to keep a record and return it without accepting the cargo. Otherwise, it will be considered as "undamaged" delivery and our company is not responsible for any problems or damages that may arise. . It is our priority to ensure that your order reaches you safely.

Order delivery time is 30 working days from the date of order. Possible delays in the delivery date will be notified to you at least 2 days before the delivery date. You can get information about the delivery status of your order by using our communication channels in case of a delay in extraordinary circumstances without informing you.

Satın aldığın ürünlerin üretim sürelerine göre bu durum bazen farklılık gösterebilir en geç 30 gün süre içerisinde teslimat gerçekleşir olağanüstü bir durum oluşmadığı taktirde teslimat gerçekleşir bu süre içerisinde müşteri temsilcilerimiz sizinle mutlaka iletişime geçicektir siparişinizin üretim durumu hakkında 7 gün 24 saat 0850 308 50 14 çağrı merkezimizden veya Whatsapp hattımızdan bizimle iletişime geçebilir bilgi alabilirsiniz.

The delivery times specified in the product contents on our site are determined as ""maximum time"". For very urgent delivery situations, you can contact us at 0850 308 50 14 (09:00 -18:00), although it is not certain, the product is in the preparation phase by contacting our manufacturer. we can help you to speed up, but your city of delivery is still important here. According to the estimated delivery dates of the products you buy, the shipment is provided in a way that will reach you in the fastest way. When your order is delivered via SMS, you will be informed by SMS from the cargo company when your order is delivered. You can follow the link.

The shipping fee for your order varies according to the shipping country you have chosen and the shipping company you have chosen. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.

* If the product is damaged during shipping or shipping when you receive it, all responsibility and damage will be borne by our company. In order for you, our valued customers, not to suffer, you should determine that the product was not damaged when you receive it, sign the delivery form and send it to your sales representative during the day. * If you see or think that the package is damaged, you should take pictures of the delivery without opening the package and send it to your sales representative, and request the logistics service company to keep a report and return it without accepting the cargo. Otherwise, it will be considered as ""No Damage"" delivered, and our company is not responsible for any problems or damages that may arise. It is our priority to ensure that your order reaches you safely.

Together with your cargo tracking number, you can contact the cargo company and indicate that you want to receive your cargo from the branch.

Cargo companies deliver between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays. No deliveries are made on Sundays and public holidays. Shipments within our company can be delivered between 09:00 and 21:00, 7 days a week.

We ship to more than 50 countries. We have listed some of the countries we frequently ship to below. If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected]

Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Croatia, Netherlands, England, Republic of Ireland, Scotland, Spain, Israel, Italy, Iceland, Montenegro, Cyprus, Kosovo, North Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Greece

Africa & Middle East

Bahrain, United Arab Emirates, Algeria, Morocco, Palestine, South Africa, Iraq, Iran, Qatar, Kuwait, Libya, Lebanon, Egypt, Syria, Saudi Arabia Jordan

America

USA, Argentina, Brazil, Canada, Mexico

Asia & Pacific

Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan, New Zealand

In case of return and exchange conditions, contact our customer representative from our call center on 0850 308 50 14 and act in accordance with the instructions.

Article 1: Our products start to be prepared on the same day or the next day when you place an order. For this reason, we kindly ask you to inform us of your cancellation status within 3 working days at the latest from the date of placing your order.

Article 2: We cannot cancel products with special size/fabric/color/stone/marble changes (if the 3 working days specified in Article:1 have passed).

Article 3: If the production of your order has been completed and your order has been given to the Cargo or Logistics (Transport) company, it cannot be canceled. In such a case, the cargo that comes to you should not be accepted and should be returned. You can exercise your right of return when the required return reaches Fennes Home (unless the special order specified in Article: 2).

Article 4: If you have placed an order with a forward delivery date, your right to give up the products/products free of charge is 3 working days from the date you place the order.

Article 5: For orders with a lower limit discount coupon, if any product in the order is canceled, if the remaining order amount does not meet the lower limit, the current campaign will be disabled and your refund will be made according to the remaining amount (in cases of cancellation not originating from Fennes Home).

Article 6: You have the right to cancel free of charge until 2 days before the expiration of the production period of standard products that do not change special size / fabric / color / stone / marble. After this period, you can cancel the products sent by Logistics (Transport) for a cancellation fee of 250 TL.

Article 7: Your refund will be made within 7 working days after your cancellation request is received, if it complies with the cancellation conditions.

Article 8: The cancellation conditions stated above are valid for the purchases made through our website. We kindly ask you to contact your sales consultant regarding the cancellation of the purchases made in the showroom.

Article 1: You have the right to return the product within 14 days, except for the following situations.

Article 1a: Special order: Personalized fabric covering, stone color change, size change, etc. If there are such cases, the product cannot be returned.

Article 1b: Hygienic products: Due to their nature, they are personalized products, and such products cannot be returned due to hygiene rules. (beds, pillows, etc.)

Article 1c: The products that have been installed: The installation that comes as disassembled; Products made by our teams, professional installation teams or our customers cannot be returned.

Item 2: Products that are not returned with their original packaging are not refunded. If the original package is not available, we request that you pack the product in such a way that it will not be damaged while being transported by Cargo or Logistics (Shipping).

Article 3: If the product has a manufacturing problem, you can return the product free of charge within 30 days. In order to find out if there is a production error, we kindly ask you to forward the visual and written details that will be required to be forwarded to the production units when requested by you.

Article 4: In the arbitrary return of the products for which the shipping cost has been taken, the shipping fee is not refunded. You have the right to return the products for which the shipping fee has not been charged, for a 25% return shipping fee.

Article 5: Returns cannot be made for end-of-series products. For this reason, we kindly request you to carefully check the detailed information about our end-of-series products on the product detail page.

Article 6: We indicate the product dimensions on our site, since the size does not fit your house, returns are excluded from our return conditions. Please, before purchasing the product, we kindly ask you to check the product dimensions, whether it can be carried in your apartment, whether it fits in your room, whether it passes through the door, before ordering.

Article 7: For products sent by courier, we kindly request you to check the product package for damage during product delivery. In case of any damage to the product package or product, send a "Damage Determination Report" to the cargo officer and do not take delivery of the product. Or, if you give up the product without opening it when it arrives to you (However, this is possible except for the cases mentioned above. That is, if the product has not changed color, special size, etc.), you can not take the product and return it to the cargo. In both of these situations, we ask that you contact our sales consultants at (0850)508 50 14.

Article 1: If you did not receive your product and you want to use your right to change, you must first request a cancellation for the product you purchased (in accordance with the cancellation terms).

Article 1a: If your change request complies with the cancellation conditions; your order is canceled and your new order is processed.

Article 1b: If the price of the product you have changed is more than the price of the product you want to replace, Fennes Home will refund the price difference in the same way you made the payment when creating a new order.

Article 1c: If the price of the product you changed is less than the price of the product you want to replace, your new order will be created after you pay the price difference.

Article 2: After placing an order for stone and marble products, we can process your request to change the color of the product on the day you place the order or until the next day at the latest. If you have a color change request afterward, we can do it in return for the previous "stone and labor cost" + "stone and labor cost".

Article 3: You have received the product and you want to use your right to change; You must first return the product you purchased to Fennes Home (in accordance with the Return Policy).

Article 3a: If your exchange request complies with the return conditions, after the return of the product you previously purchased reaches Fennes Home, the order for the new product you want to buy is placed.

Article 3b: If the price of the product you have changed is more than the price of the product you want to replace, Fennes Home creates a new order after receiving your product and returns the price difference in the same way as you made the payment.

Article 3c: If the price of the product you replace is less than the price of the product you want to replace, Fennes Home will receive your product and create your new order after you pay the price difference.

Article 4: The above-mentioned exchange conditions are valid for purchases made through our website. We kindly ask you to contact your sales consultant regarding the change of shopping made in the showroom.

You can become a member of fenneshome.com by clicking the sign up area in the upper right corner of fenneshome.com and completing the membership information, contact information and password information from the member registration/editing section on the page that appears.

You can create your orders more easily with quick access via Fennes App, and be instantly informed about the campaigns thanks to the instant notifications sent.

Yes, membership is required to shop at fenneshome.com. You can view our membership agreement here.

Yes, you can change and update your membership information in the My Personal Information section after logging in with your account.

When you click on the login field in the upper right corner of the main page, click on the forgot password link in the "Enter member login information" section. After entering your e-mail address, you can set your new password by clicking the link in the next e-mail.

You can be informed about opportunities by registering with your e-mail address from the e-newsletter registration form or by allowing notifications from our Android and IOS applications.

The credit card information you use while shopping at fenneshome.com is safe and protected with an SSL Certificate. All your orders from fenneshome.com are encrypted. Your credit card information is never shared with us during the payments you will make. We do not offer services such as card storage or card saving. However, the payment institution Iyzico has a card saving feature, you can see this feature on the Paytr payment page. If you tick this box, your card information is encrypted and stored under the assurance of Paytr so that you can easily process your next payments.